We stand behind AutoLeads with a 30-day money-back guarantee. If you're not completely satisfied with our service, you can request a full refund within 30 days of your initial purchase.

This guarantee applies to all new subscriptions and one-time purchases, giving you peace of mind to try AutoLeads risk-free.

You are eligible for a refund if:

• You request the refund within 30 days of your initial purchase
• You have not exceeded the usage limits significantly (fair usage policy applies)
• You have not violated our Terms of Service
• The service has not met the basic functionality as advertised

Note: Refunds are only available for the most recent billing cycle. For annual subscriptions, refunds are prorated based on unused time.

The following items are not eligible for refunds:

• Usage-based charges for leads generated or API calls made
• Third-party service fees (Google Maps API, voice calling charges, etc.)
• Custom development or integration work
• Training or consulting services
• Accounts suspended for Terms of Service violations

To request a refund, please follow these steps:

1. Contact our support team at refunds@arwebcraftspro.com
2. Include your account email and reason for the refund request
3. Provide any relevant details about issues experienced
4. Our team will review your request within 2 business days
5. If approved, refunds are processed within 5-10 business days

Alternative: You can also submit a refund request through your account dashboard or contact us via live chat.

Processing Time: Once approved, refunds are processed within 5-10 business days. The exact time depends on your payment method and financial institution.

Payment Method: Refunds are issued to the original payment method used for the purchase. For credit card payments, refunds appear as a credit on your statement.

Account Access: Upon refund approval, your account access will be terminated, and all data will be scheduled for deletion according to our data retention policy.

Immediate Cancellation: You can cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing cycle.

No Partial Refunds: Cancelling a subscription does not automatically trigger a refund for the current billing period unless you're within the 30-day guarantee window.

Data Access: After cancellation, you'll retain access to your account until the end of your paid period, after which access will be restricted.

If you disagree with a refund decision, you can escalate the matter by contacting our management team at disputes@arwebcraftspro.com.

We're committed to resolving all disputes fairly and will work with you to find a satisfactory solution. In rare cases where we cannot reach an agreement, disputes may be subject to binding arbitration as outlined in our Terms of Service.

Contact Us First: Before initiating a chargeback with your bank or credit card company, please contact us directly. Most issues can be resolved quickly through our support team.

Chargeback Consequences: Initiating a chargeback without first attempting to resolve the issue through our support may result in immediate account suspension and may affect your ability to use our services in the future.

Our refund policy includes a fair usage clause to prevent abuse. Accounts that show excessive usage patterns designed to exploit the refund policy may be denied refunds at our discretion.

Examples of unfair usage include but are not limited to:

• Generating excessive leads with intent to request a refund
• Downloading large amounts of data before requesting a refund
• Multiple refund requests across different accounts
• Using the service for competitive intelligence purposes

For refund requests or questions about this policy, please contact us:

Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM PST.